Sooo…”Ain’t nobody got time for that”?…
Hmmm, not sure how to communicate that someone that works as a 911 call representative decided that it was okay to hang up on callers?
My short and sweet question is, “why didn’t the organization that she worked for monitor the calls to know this was taking place”?
There is no explanation as to why this took place as long as it did. There should be quality assurance measures in place, to monitor and record representatives to ensure they are following all compliance rules and regulations. The fact that this was not the case is a bit daunting. It makes me wonder to what degree other centers around the United States operate in this way. It’s a bit scary to think of that answer, what do you think?